FREQUENT QUESTIONS
Where is the store located?
Our factory is located in Mexico, specifically in the state of Jalisco
How can I make my purchase?
- Enter our website
- Select your favorite product
- Choose the color you like
- Make the payment
- Wait only 5 working days
- Receive your product at your doorstep!
How can I verify that my online purchase is secure?
A detailed answer to provide information about your business, build trust with potential customers, or help the visitor with a problem they may be encountering
What should I do if my order does not arrive, is incorrect or defective?
Contact our customer service team, you can send us an email or call us to inform us of the problem. Be sure to provide the order number and a detailed description of the problem. Our team will work with you to solve the problem as soon as possible.
How can I make sure that I made my purchase correctly?
After making your purchase, you will receive a confirmation email with the details of your order. Make sure your personal and payment details are correct. Before finalizing your purchase, check your order summary to make sure everything is correct.
How can I know the status of my order?
You can check the status of your order at your registered email address. You can also contact our customer service team for updates on the status of your order.
Do you ship domestically and internationally?
Yes, we have national and international shipping. Costs and shipping times will vary depending on your location.
Can I get an invoice for my purchase?
Yes, you can get an invoice for your purchase. Please contact our customer service team to request an invoice.
How long will it take for my order to arrive?
5 to 8 working days.
Do I need to create an account to make a purchase?
Not only do you need to add your email address, but it will also allow you to track your order and keep you informed about the status of your purchase.